Our Approach
From discovery call to live service — in days, not months.
We deploy Avelle directly in your premises and get it running quickly. The Starter package goes live in 5 days, Growth in about 10, and Enterprise — with bilingual knowledge base and phase 2 integrations — in about 21 days. Below, we walk through each step in plain, transparent language.
Starter
~5 daysOne bundled service, light Knowledge Base, no system integrations.
Growth
~10 daysFour bundled services, full KB build, file-drop workflows.
Enterprise
~21 daysSeven bundled services, bilingual KB, Phase 2 API integrations.
The journey, step by step
We’ve designed a process that’s simple, transparent, and reassuring. Here’s how Avelle’s deployment unfolds, from the first call to full service.
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Day 1
Discovery call (30 minutes)
We won’t give you a sales pitch. We’ll take the time to understand your operations, the tasks that consume the most time, and the data you would — or wouldn’t — be comfortable entrusting to Avelle.
At the end of the call, we’ll recommend the package that fits best and the first service category to put in place. If we feel it’s not the right time to work together, we’ll tell you honestly.
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Days 2 and 3
Configuration and testing
Our team prepares a dedicated Avelle unit based on your package. We provision all licenses in your name (Microsoft 365 and Claude API), build the first service categories, and run a complete 48-hour test.
Nothing is delivered until everything has been validated against the needs identified during your call.
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Days 4 to 6
Avelle arrives
Avelle ships to you via tracked courier. The unit arrives in a small box containing the hardware, necessary cables, and a card with simple instructions.
Physical installation takes about 30 minutes: connect Avelle to your network (Wi-Fi or Ethernet) and it activates. We then confirm remote access via our secure connection.
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Day 5 (Starter) · Days 6–9 (Growth) · Days 9–17 (Enterprise)
Knowledge base construction
This is the most important step. Together, we build the knowledge base that will let Avelle work according to your style and rules.
Starter: a 90-minute interview.
Growth: three to five days of interviews to fully capture your voice, your policies, and your escalation rules.
Enterprise: an extended, multi-department knowledge base, including a bilingual French/English layer.
The knowledge base is the asset that compounds. Every email you edit, every review response you approve, every post you adjust teaches it your voice. After a few weeks, it sounds noticeably more like you.
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Day 5 (Starter) · Day 10 (Growth) · Days 18–21 (Enterprise)
Going live and supervision
The first deliverables start arriving in your inbox or shared folder. During the first weeks, our team reviews each output and adjusts precision and tone based on your feedback.
Enterprise clients benefit from a phased go-live, with the simplest services first, followed by more complex integrations.
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Ongoing
Operating with confidence
Once the breaking-in phase is complete, Avelle runs autonomously. You receive deliverables directly in your usual tools, without needing to log in to a new platform.
We remain available with regular check-ins (monthly for Growth, biweekly for Enterprise). You always retain control: you can decide which categories move to automatic mode and when to activate phase 2 integrations.
What we manage and what you manage
| The Agensee handles | You handle |
|---|---|
| Procurement, configuration, and shipping of Avelle hardware | Plug Avelle into your network |
| All enterprise licenses (Microsoft 365, Claude API, etc.) | Approve our Microsoft delegated administration request |
| Microsoft 365 administration via delegated privileges (GDAP) | Approve deliverables during the first week |
| Design, deployment, and tuning of each service category | Tell us when something is wrong |
| 24/7 monitoring and management of Avelle from our operations center | Participate in the knowledge base interview |
| Building and maintaining the knowledge base (including the bilingual layer for the Enterprise package) | Tell us your needs and priorities |
| Adding new service categories as your needs evolve | Nothing. |
| Security updates, patches, and device management policies | Nothing. |
| Hardware replacement in case of failure | Nothing. |
| Compliance documentation (Loi 25, PIPEDA, GDPR) and data processing agreement | Sign the data processing agreement included in the contract |
| Pausing or removing service categories on request | Just ask. |
The trust ladder
Level 1 — Quick wins
We start with five service categories that handle no confidential customer data. The information used comes from public sources or lists you provide us. Deliverables are reports, drafts, and recommendations. These services are designed to go live quickly — so you can see concrete results without taking on risk.
Level 2 — Operational
Six service categories that touch operational data of low to moderate sensitivity (product codes, schedules, supplier prices, inbox management, etc.). Each of these categories unfolds in two phases:
Phase 1: We work from files you drop in a shared folder. Avelle never has direct access to your systems.
Phase 2: Once trust is established (typically around the third month), we can move to direct integration with your systems.
This progressive approach allows getting results quickly while minimizing risk.
Level 3 — Sensitive operations
These categories concern more sensitive workflows, such as document tracking, contract drafting, customer communications, and certain recurring personnel-related tasks. We never start with these services. They become accessible only after six months of successful operation, once trust has been firmly established. This approach lets us move forward responsibly and safely.
The slower deepening curve is a feature, not a flaw. Unlike most actors in the market who start with the most sensitive use cases, we deliberately choose to begin with the least risky services. We advance progressively, once trust is established. This more careful approach is part of how we work, not a limitation.
Ready to launch your first service?
Book a 30-minute discovery call. During the call, we’ll recommend the first service category suited to your situation — no document or follow-up required afterward.